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CUSTOMER SERVICE | Kiddicare, Lakeside.

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I just HAD to write a blog post on the customer service we received on a recent trip to Kiddicare, Lakeside.

So let’s start at the beginning…

We decided that we REALLY, REALLY needed to get Eli is new car seat after massively outgrowing his old one a little while ago. The weather was pretty bleak on our journey to Kiddicare, so when we arrived and were greeted with (Starbucks) hot chocolate at the door, it was more than welcome! Such a nice touch.

We headed straight over the to vast car seat section of the superstore. A friend of ours had recommended the Maxi Cosi, Axiss car seat – but it had been priced at £225 previously on Amazon, so we had disregarded that one.

As fans of Maxi Cosi however, we started looking at cheaper models. We found a great one for £120… but it didn’t swivel. After struggling with our old car seat and pulling our necks/backs trying to get Eli into the damn thing without banging his head in the process, I wanted one that swivelled! So we looked at the Maxi Cosi Axiss anyway – it was priced at £160 in Kiddicare. Quite a saving! We checked out how much it would be on Amazon, and couldn’t believe the price had dropped to £113!!! Even better. We couldn’t believe it. We went to the Car Seat fitting desk to ask some questions about this model. They told us that this particular car seat only fits 20% of cars; and they test each car seat fits your car, for you. We thought this was a great service.

I mentioned the price difference… and then noticed that they had signs around the store that said “Price Match Guarantee”. I, cheekily, thought I’d ask the lady at the front desk if they would indeed price match with the Amazon price. She was so lovely and said that yes, indeed they would! As long as the item on Amazon was sold by Amazon, and not a private seller. We ACTUALLY couldn’t believe it.

So then we had the car seat fitted into our car – it was pouring down at this point and the two lovely assistants had smiles on their faces and nothing but positivity about them. The car seat fitted like a glove! Again, we couldn’t believe it.  Out of 20% of cars! PERFECT – LET’S BUY IT! We got to the car seat desk again to have our receipt for collection printed out. The car seat we’d ordered was the LAST ONE IN STOCK. Unbelievable.

So with that, we dashed to the till to pay. The lady at the till, again, was so lovely and polite. It makes such a difference to have a smile and a ‘hello’, doesn’t it? Another assistant sorted out the price match while some other items were put through the till for us. They then said, “So the car seat will be £99 today, is that ok?”. EXCUSE ME WHAT? WHO THE WHAT NOW?

This is where it gets RIDICULOUS. When Kiddicare do a price match, not only do they match that price – but they then extend the discount to a further 25%. How amazing is that? The car seat that we really wanted, that was £225 RRP was just sold to us for more than half the price! We felt like we’d committed a crime as we walked out the doors, with the same lovely assistant who had tested the car seat.

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She again fitted the car seat for us, for the drive home. She showed us how everything worked. All this in the pouring rain! Then she took the card board box away to recycle for us. So polite and patient, she didn’t rush or cut any corners. Just simple good manners and being good at her job. She strived to go the extra mile to make sure we were comfortable and confident with the car seat. You REALLY don’t get service like we received anywhere (apart from maybe John Lewis), and that’s such a great shame.

We can’t thank Kiddicare Lakeside, enough for their help that day – or the huge saving! It meant that we could have our first date night in a very long time 🙂 So there you go, always head to your local Kiddicare store or shop online at Kiddicare.com and get a price match where you can. We’re certainly customers for LIFE.

MM.

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Surprises from my best friends!

Table at Babylon restaurant, Kensington Roof Gardens.

On Saturday of last week (9th June), I was whisked off to Kensington for lunch with my best friends at Babylon, Kensington Roof Gardens. The restaurant and garden’s were absolutely amazing… there were real-life flamingo’s in the gardens! On the ROOF, in Kensington! Crazy!

When I arrived at the restaurant I called my friends and they came and met me at the reception and lead me to our table. They’d decked the table out with ‘Baby Shower’ banners and presents! What a lovely surprise!

I thought I’d share the lovely gifts that they got us 😀

Scrummy cupcakes from Whole Foods.
Scrummy cupcakes from Whole Foods.

 

We're massive fans of "The Very Hungry Caterpillar", so this amazing box has taken pride of place in the nursery!

 

Lots of presents! Lots of essentials 🙂

 

Beautiful gifts from The Little White Company.

 

Absolutely adore this super-soft bunny rabbit and elephant rattle from The Little White Company!

MM.

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Our little (Converse) family.

Couldn’t resist doing a couple of snaps of these! Daddy, Mummy and Baby Converse! TOO CUTE.

My sister surprised me this week at work by posting the Baby Converse direct to me… So of, course I had to get an obligatory shot of our little (Converse) family before Baby Boy arrives! We’ll have to get another shot afterwards, with us all wearing our respective Hi-Tops!

I actually cannot wait to get our Baby Boy in these… they are 3-6 months, so hopefully, if his Talipes has progressed, we’ll have him fixed before he’s 6 months old!

Converse ‘First Star‘ Kids Trainers, £21.99. Click here to purchase from Office.co.uk

MM.

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Our GroCompany purchases: Swaddles, GroBags and GroEgg.

We first came across the Gro Company when researching cot’s and moses baskets. We completely fell in love with the pretty patterns and prints of their now-famous Gro Bags (baby sleeping bags) and decided that on that alone we would definitely purchase a few for baby boy bump! The Gro Company are the original, and only company to be recommended by the FSiD.

So I signed up to the mailing list and received a lovely catalogue through the door. The designs are so lovely we could have bought them all! We had decided that we wanted to swaddle baby boy bump when he arrives – so went straight to the GroSwaddles section.

We’ve gone for the ‘Woodland Friends’ and a twin-pack of the ‘Wish Upon A Star’ print.

Woodland Friends GroSwaddle £11.50. Click here to purchase exclusively online at JohnLewis.com.

We also opted for the ‘Day/Night’ twin pack and a ‘Little Trikes’ sleeping bag. Absolutely love the Little Trikes print. It looks and feels really vintage – but in a good way!

Click here to purchase GroBag sleeping bags exclusively online at JohnLewis.com

From the catalogue you can receive a massive 25% off when you order over £40 – so we thought ‘Sod it, let’s buy a GroEgg while we’re at it!’. So we did. Looking forward to using it! Had a trial run in the bedroom last night…turns out that bay boy’s bedroom isn’t a bad temperature! The GroEgg will also make for a great nightlight too!

GroEgg Room Themometer, £19.94. Click here to purchase at JohnLewis.com

 

All in all, we’re pretty chuffed with the quality of all the products now that they’ve arrived. We can’t wait to use them!

Have you had your little one’s in any Gro Company products?

MM.

 

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Our iCandy Strawberry: Seat unit/Stroller and Carrycot.

**Quick warning, this post is quite photograph heavy**

We had looked at lots and lots and lots of reviews of travel systems, push chairs, strollers, joggers, car seats – everything! We came to the conclusion that we *needed* the iCandy Apple. No, not because we’re massive Apple fans… but because iCandy products are the most innovative, easy-on-the-eye and well received. Also, it’s quite important to us that iCandy is a British brand – we’re massive supporters of all things heritage, so this was also a key selling point for us!

Upon further investigation, we found that the iCandy Strawberry was due to be released – after much anticipation. We watched a ton of videos from trade fairs and Which, along with reviews, and decided that we now *needed* the iCandy Strawberry. We called up John Lewis dozens of times awaiting the delivery of it to the shop floor so we could look at it in real life. FINALLY, it had arrived at the Oxford Street store, so we dashed down after work to have a butchers.

We were not disappointed – but knew there was a waiting list and all products that were being delivered, were going straight to customers who had pre-ordered, months and months and months previous.

We looked at a handful of forums and spoke to iCandy stockists and found that we were likely to have a 3 month wait. So we thought, ‘sod it, let’s get it ordered’. So at just 12 weeks pregnant, we ordered the entire package from John Lewis in Stratford. We just wanted to keep it simple colour-wise, black goes with everything – and is unisex. So we ordered the seat unit (£450) and seat unit flavour pack in Assam (£75) along with carry cot (£95) and carry cot flavour pack in Assam (£75).

We were told that we’d get a phone call when everything was in stock, ready for dispatch. Personally, I thought it would be longer than the 3 month wait… judging by conversations around the amount of pre-orders and the length of time it takes to dispatch to the stockist – for the stockist to then dispatch to the customer directly. Just 3 weeks later we got a phone call saying that all items would be delivered in a further 3 days time! We couldn’t believe it.

But hey, I did say we were organised, didn’t I? 😉

So, obviously, at just 24+1 weeks pregnant, we haven’t given it a proper test drive yet. But check out the pictures. We’re chuffed with it! Will have to follow up on this post when Baby Boy actually arrives! From driving it around the house, I can confirm that it is smooth, easy to manoeuvre and quite light. The iCandy Strawberry comes with ‘memory’, meaning that it can be folded with the seat unit attached still – it will then unfold back into the same position before it was folded.

What’s in the box? iCandy Strawberry Chassis, Stroller seat unit, bumper bar, wheels, rain cover and instructions/warranty.

What’s in the box? iCandy carrycot, bumper bar, rain cover, instructions/warranty.

Carry cot attached, with bumper bar. The carry cot features the Assam flavour pack – hood and cover.

Stroller, rear facing. The stroller features the Assam flavour pack – hood and seat cover.

Stroller, front facing.

Folded, free standing, with stroller still attached.

Folded, laid flat with stroller still attached.

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We’ve also ordered the Maxi Cosi Cabriofix car seat from Amazon, which attaches to the iCandy Strawberry chassis. You need to purchase the Maxi Cosi Cabriofix adapters (£30) however!

The complete iCandy Strawberry Travel System that we purchased above came to a total of £725 from John Lewis. We still need to purchase a the Parasol (£25), which can now be purchased online at JohnLewis.com

MM.

 

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Vans Kids: As seen on baby Flynn.

How absolutely adorable are these mini Vans? I love them. Definitely going to have to get a pair for baby boy bump when he’s big enough! In the meantime, check out how cool baby Flynn Kerr-Bloom looks in his – amazing!

 

Of course, these mini Vans come in a multitude of colours… which will you go for?

You can purchase the Kids Vans online at Office Shoes – Click here to shop now>>

MM.