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THANK YOU to John Lewis + iCandy.

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Mr Eli was so happy to be back in his iCandy Strawberry!

As I have previously documented, I’m a huge fan of iCandy. No-less because they’re a British brand with eye-catching, yet hardwaring products. It’s also very well documented that as a family, we’re HUGE fans of John Lewis. Again, another British brand with an amazing ethos for quality products and a company that prides itself in looking after its customers; and it’s partners (general staff!).

So, you can imagine my horror when one day I couldn’t remove the safety bar on my iCandy Strawberry pram. Eli was wearing his Ponseti Boots so it made it awkward to get him out. Eli had only been riding in the stroller/seat unit for about 5 weeks. So it was still pretty much brand new. I can’t say that this travel system was on the cheap side either; all in all it did cost nearly £900. BUT as I walk everywhere, the iCandy Strawberry was a definite investment – and I absolutely LOVE it.

As a Social Media wizard, my first point of call was to message the iCandy Facebook page. I left a comment on their wall and got a lovely response soon after. The iCandy Facebook assistant advised I contact John Lewis. So I did just that.

Unfortunately, you can’t call a store directly. You go through to the John Lewis central customer service centre, even if you have a direct number for the store you wish to contact. This however, is not a bother. The customer service advisors are so astute and just want to help you out. So jolly (but not annoyingly jolly!) and helpful they all are. This also means that all discussions are kept under a reference number so everything is kept organised and each advisor you speak to already know everything there is to know about the nature of your call.

I was advised that someone from the Stratford store would contact me with regards to having the seat unit fixed.

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Our iCandy Peach loan, soon after it arrived!

Someone called me from the Nursery department at Stratford about an hour later. After a few discussions it was decided that someone from the Stratford store would personally come to my home, on the train, with an iCandy Peach loan. Then they would take my iCandy Strawberry seat unit back to the store, where it would be sent away to be fixed. I cannot drive and now I’m working from home it makes it difficult to take a whole day off – plus it would mean paying for the cost of trains to and from Stratford, twice. I thought this was just incredible.

After the weekend sure enough, a lovely chap called Calvin from the Nursery department turned up, bang on time, with my iCandy Peach loan.

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Our replacement iCandy Strawberry seat unit came back in just over a week!

A week later, Calvin came back with my new iCandy Strawberry seat unit and collected the iCandy Peach loan.

Absolutely above and beyond. Just simply wonderful service from start to finish. I can’t think iCandy and especially, John Lewis enough. I’ve never ever heard of a retailer doing that for anyone. Retailers just aren’t like that these days. John Lewis have completely set the standard in retail customer service and they should be extremely proud of all who work for them! That kind of service is just off the scale. Unheard of. Exceptional.

THANK YOU JOHN LEWIS AND iCANDY! Just superb.

MM.

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Thoughts on the Silver Cross ‘Balmoral’ pram? As seen with Lily Allen.

After seeing this picture of Lily Allen with the Silver Cross “Balmoral” pram I just had to write a blog post to see what you all thought!

First things first, it’s an eerily old fashioned pram – one of which I had a miniature version when I was growing up for my own dolls, and loved dearly! I always said “When I grow up I want a pram like this in real life”. Now real life is happening and I can’t think of a pram worse!

Obviously, this is my own opinion, and I’d love to hear your thoughts on it!

But this pram is clunky, it’s too old-fashioned for dare I say it; modern times…. and this is coming from someone who’s house looks like a throw-back to the 70’s. It just isn’t practical. How on earth would I get on a bus with this pram? It certainly wouldn’t fit into the boot or even the back seat of our modest family car either! Which just makes me think – is this simply a pram for the celebrities? Also, the only time I’ve seen this style of pram recently is on that “Gypsy Wedding” programme (of which I’ve only seen the one episode and was appalled with the explicit dance moves and provocative clothing of FIVE YEAR OLDS, so couldn’t watch it again).

Another thing is, this pram does not come cheap. It’s £1250. I know our iCandy Strawberry did not come cheap, but we chose it on it’s practical-ness, it can fit in all cars, its perfect for public transport, it can rotate to front/rear facing and converts to accomodate a car seat, carry cot and seat unit. The iCandy Strawberry will also cater a child up to 3-4 years old. I can’t see how this Balmoral pram will accomodate a child from 6 months upwards really!?

Also, looking at the gallery of the Balmoral style on the Silver Cross website I couldn’t help but notice that the model looks ‘too tall’ for the pram. Just look how low down that handle bar is! OH certainly wouldn’t be able to push this pram that’s for sure.

So what do you think then? Am I being unreasonable here?! Do you have the Balmoral pram?

MM.

 

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Our iCandy Strawberry: Seat unit/Stroller and Carrycot.

**Quick warning, this post is quite photograph heavy**

We had looked at lots and lots and lots of reviews of travel systems, push chairs, strollers, joggers, car seats – everything! We came to the conclusion that we *needed* the iCandy Apple. No, not because we’re massive Apple fans… but because iCandy products are the most innovative, easy-on-the-eye and well received. Also, it’s quite important to us that iCandy is a British brand – we’re massive supporters of all things heritage, so this was also a key selling point for us!

Upon further investigation, we found that the iCandy Strawberry was due to be released – after much anticipation. We watched a ton of videos from trade fairs and Which, along with reviews, and decided that we now *needed* the iCandy Strawberry. We called up John Lewis dozens of times awaiting the delivery of it to the shop floor so we could look at it in real life. FINALLY, it had arrived at the Oxford Street store, so we dashed down after work to have a butchers.

We were not disappointed – but knew there was a waiting list and all products that were being delivered, were going straight to customers who had pre-ordered, months and months and months previous.

We looked at a handful of forums and spoke to iCandy stockists and found that we were likely to have a 3 month wait. So we thought, ‘sod it, let’s get it ordered’. So at just 12 weeks pregnant, we ordered the entire package from John Lewis in Stratford. We just wanted to keep it simple colour-wise, black goes with everything – and is unisex. So we ordered the seat unit (£450) and seat unit flavour pack in Assam (£75) along with carry cot (£95) and carry cot flavour pack in Assam (£75).

We were told that we’d get a phone call when everything was in stock, ready for dispatch. Personally, I thought it would be longer than the 3 month wait… judging by conversations around the amount of pre-orders and the length of time it takes to dispatch to the stockist – for the stockist to then dispatch to the customer directly. Just 3 weeks later we got a phone call saying that all items would be delivered in a further 3 days time! We couldn’t believe it.

But hey, I did say we were organised, didn’t I? 😉

So, obviously, at just 24+1 weeks pregnant, we haven’t given it a proper test drive yet. But check out the pictures. We’re chuffed with it! Will have to follow up on this post when Baby Boy actually arrives! From driving it around the house, I can confirm that it is smooth, easy to manoeuvre and quite light. The iCandy Strawberry comes with ‘memory’, meaning that it can be folded with the seat unit attached still – it will then unfold back into the same position before it was folded.

What’s in the box? iCandy Strawberry Chassis, Stroller seat unit, bumper bar, wheels, rain cover and instructions/warranty.

What’s in the box? iCandy carrycot, bumper bar, rain cover, instructions/warranty.

Carry cot attached, with bumper bar. The carry cot features the Assam flavour pack – hood and cover.

Stroller, rear facing. The stroller features the Assam flavour pack – hood and seat cover.

Stroller, front facing.

Folded, free standing, with stroller still attached.

Folded, laid flat with stroller still attached.

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We’ve also ordered the Maxi Cosi Cabriofix car seat from Amazon, which attaches to the iCandy Strawberry chassis. You need to purchase the Maxi Cosi Cabriofix adapters (£30) however!

The complete iCandy Strawberry Travel System that we purchased above came to a total of £725 from John Lewis. We still need to purchase a the Parasol (£25), which can now be purchased online at JohnLewis.com

MM.

 

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The first outing for Baby Harper Seven.

  

When we first heard that the rumours of a Beckham Baby Girl were true, we were beyond excited! 3 boys and finally a precious baby girl! Strange names aside, Harper Seven is absolutely beautiful. The Beckhams took their bundle of joy for a trip out in the LA sunshine yesterday. Just look at her squidgy face! Harper is ofcourse, destined to be an absolute heartbreaker – just like her Dad ;o

Couldn’t help but notice that The Beckhams have opted for an iCandy Apple, teamed with a Maxi Cosi car seat. This travel system is vast becoming the celebrity baby must-have.

What travel systems are you currently rating? Did you have the iCandy Apple first? What additional accesories do you recommend?

MM.