CUSTOMER SERVICE | Kiddicare, Lakeside.

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I just HAD to write a blog post on the customer service we received on a recent trip to Kiddicare, Lakeside.

So let’s start at the beginning…

We decided that we REALLY, REALLY needed to get Eli is new car seat after massively outgrowing his old one a little while ago. The weather was pretty bleak on our journey to Kiddicare, so when we arrived and were greeted with (Starbucks) hot chocolate at the door, it was more than welcome! Such a nice touch.

We headed straight over the to vast car seat section of the superstore. A friend of ours had recommended the Maxi Cosi, Axiss car seat – but it had been priced at £225 previously on Amazon, so we had disregarded that one.

As fans of Maxi Cosi however, we started looking at cheaper models. We found a great one for £120… but it didn’t swivel. After struggling with our old car seat and pulling our necks/backs trying to get Eli into the damn thing without banging his head in the process, I wanted one that swivelled! So we looked at the Maxi Cosi Axiss anyway – it was priced at £160 in Kiddicare. Quite a saving! We checked out how much it would be on Amazon, and couldn’t believe the price had dropped to £113!!! Even better. We couldn’t believe it. We went to the Car Seat fitting desk to ask some questions about this model. They told us that this particular car seat only fits 20% of cars; and they test each car seat fits your car, for you. We thought this was a great service.

I mentioned the price difference… and then noticed that they had signs around the store that said “Price Match Guarantee”. I, cheekily, thought I’d ask the lady at the front desk if they would indeed price match with the Amazon price. She was so lovely and said that yes, indeed they would! As long as the item on Amazon was sold by Amazon, and not a private seller. We ACTUALLY couldn’t believe it.

So then we had the car seat fitted into our car – it was pouring down at this point and the two lovely assistants had smiles on their faces and nothing but positivity about them. The car seat fitted like a glove! Again, we couldn’t believe it.  Out of 20% of cars! PERFECT – LET’S BUY IT! We got to the car seat desk again to have our receipt for collection printed out. The car seat we’d ordered was the LAST ONE IN STOCK. Unbelievable.

So with that, we dashed to the till to pay. The lady at the till, again, was so lovely and polite. It makes such a difference to have a smile and a ‘hello’, doesn’t it? Another assistant sorted out the price match while some other items were put through the till for us. They then said, “So the car seat will be £99 today, is that ok?”. EXCUSE ME WHAT? WHO THE WHAT NOW?

This is where it gets RIDICULOUS. When Kiddicare do a price match, not only do they match that price – but they then extend the discount to a further 25%. How amazing is that? The car seat that we really wanted, that was £225 RRP was just sold to us for more than half the price! We felt like we’d committed a crime as we walked out the doors, with the same lovely assistant who had tested the car seat.

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She again fitted the car seat for us, for the drive home. She showed us how everything worked. All this in the pouring rain! Then she took the card board box away to recycle for us. So polite and patient, she didn’t rush or cut any corners. Just simple good manners and being good at her job. She strived to go the extra mile to make sure we were comfortable and confident with the car seat. You REALLY don’t get service like we received anywhere (apart from maybe John Lewis), and that’s such a great shame.

We can’t thank Kiddicare Lakeside, enough for their help that day – or the huge saving! It meant that we could have our first date night in a very long time 🙂 So there you go, always head to your local Kiddicare store or shop online at Kiddicare.com and get a price match where you can. We’re certainly customers for LIFE.

MM.

BODEN | Transeasonal picks.

BRRRRRR, anyone else absolutely freezing today? Good job Boden have some amazing pieces to take you straight into Autumn! Take a look at my favourite pieces below… And you might even find a little discount treat at the bottom too! Happy browsing!

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THE DENIM SHIRT, £39.00

BODEN SAY: Our new, lightweight denim offers a clean, sophisticated look. This must have shirt has signature Boden spots inside the cuffs and collar.

MM SAY’S: LOVE a denim shirt and this one is perfect for A/W. I’m currently tucking all my tops, blouses and shirts into jeans. This is top of my must-have list!

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THE WOOL SKATER DRESS, £139.00

BODEN SAY: This on-trend, panelled dress is a sound investment. Subtle stab stitching, elegant elbow-length sleeves and Italian milled wool make it a must have.

MM: Absolutely LOVE this colour! The panels on the dress will also give a great silhouette.

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THE MILITARY MOLESKIN COAT, £119.00

BODEN SAY: This versatile coat is made from supple moleskin, which is a lovely fabric for cooler months. Try the trend for ‘Winter white’ in our Pearl option.

MM SAYS: Great fabric and lovely detailing. This coat comes in lots of different colours too! Uh oh…

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THE NEW TROUSER, £49.00

BODEN SAY: A great alternative to a jean, that moulds to any body shape and feels more substantial than previously, thanks to this season’s thicker fabric.

MM SAYS: I struggle with jeans, the Ponte Roma Trouser sounds right about perfect to me!

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THE SIXTIES DRESS, £99.00

BODEN SAY: We’re really excited about this new, Sixties-inspired tunic dress in four retro prints. It’s pared down with a relaxed, drapey fit.

MM SAYS: Brilliant dress. The Boulevard Tunic Dress encompasses that Sixties vibe perfectly with the monochrome – although other colourways are available too! Love the relaxed fit, perfect for those ‘not feeling so great’ nights out!

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THE JUMPER, £89.00

BODEN SAY: Embellished knitwear is a big deal this season and this jumper feels like the sort of gem you might happen upon in a vintage shop.

MM SAYS: Great design work on the collar of the Chelsea Jumper – love the vintage feel of this piece. Definite LOVE.WANT.NEED item for any wardrobe! And how lovely is the Notre Dame Skirt (£79.00) too? They work perfectly together!
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THE LOAFER, £99.00

BODEN SAY: This blocky heel is bang on trend. It makes this loafer sexy and modern, as does our contemporary patent leather.

MM SAYS: If you buy one shoe this Autumn, make it the Heeled Loafer. I love the height of the heel, perfect for dashing about with the little one, or going to the office or even dinner! The patent leather makes this style very versatile indeed.

So there you have it, hope you like my picks! Let me know what you think!

Also, GET THIS!! Boden’s infamous Diminishing Discount is back! Grab yourself a bargain this week with 20% off from Monday 9th – Thursday 12th, 15% off on Friday 13th (oo-er!) and 10% off on Saturday 14th September. All orders also have free delivery and free returns – spoil yourself!

 

OFFER RECAP:
Monday 9th – Thursday 12th September – 20% off plus free delivery and returns
Friday 13th – 15% off plus free delivery and returns
Saturday 14th – 10% off plus free deliver and returns
Live: Monday 9th September
Expiry: Saturday 14th September
ENTER CODE: DIM5
CLICK HERE TO GET SHOPPING!

 

MM.

Boots.com Baby Event!

Boots.com baby event
Click here to shop at Boots.com >>>

Just found out that there’s a special Boots.com Baby Event happening – SAVE £15 when you spend £60! Plus, remember you get those double parenting points on your advantage card!

Perfect for stocking up on all your baby essentials – or perhaps you’re pregnant? Stock up on EVERYTHING before your baba arrives from the comfort of your sofa!

Terms:
– Discount applied at checkout.
– Only 1 discount applied per transaction. 
– Online across 1000’s of products. 
– Excludes infant milk under 6 months.

Click here to shop at Boots.com >>>  

Let me know what you purchase!

MM.

Brands: Summer savings at Kiddicare.com!

 

Ooooh, look what I just spied! Save yourself up to 15% off purchases at www.Kiddicare.com! Perfect timing for other prospective parents-to-be… and it’s the Summer holidays for those already (lucky!) parents!

You just need to enter the below codes, respectively.

• Save an extra 10% off when you spend £75 at www.Kiddicare.com or in store: ‘summer10’

• Save an extra 15% off when you spend £150 at www.Kiddicare.com or in store:  ‘summer15’

Enjoy! And tell me what you purchase!

MM.

 

Terms and conditions: 
10% off is only available on purchases of £75 (excluding delivery) or more online at www.Kiddicare.com. 15% off is only available on purchases of £150 (excluding delivery) online at www.Kiddicare.com or in store (Peterborough, Hampton). The discount codes must be entered to receive the discount. Discounts cannot be applied retrospectively. The voucher is not transferable. Offer ends at 11am on Tuesday 31st July 2012. Kiddicare have the right to amend or withdraw the promotion at any time.

Don’t forget the Kiddicare Big summer Sale is still on and New Lines have been added.

 

Up to 50% off at Cath Kidston!

I was just having a wee online shop around and noticed that there is a wonderful (up to) 50% off at CathKidston.co.uk!

As their Sale creative says, this means that the Sale is now “Cheap as chips” 😉

Shop the Sale online now>> CathKidston.co.uk

Warning: May induce hysterical tears. (Or maybe that’s just me then!)

While watching the Britain’s Got Talent – Final last night an advert came on that reduced me to hysterical “I can’t breathe” tears. I got emotional at adverts before my pregnancy, but now it’s an absolute extreme set of events. Horrendous. Not only did I sob my heart out at the entire advert, not even knowing what the advert was even advertising, it got to the end and I couldn’t breathe when I found out it was for Volkswagen Polo. OUR CAR! Cue more intense hysterical sobbing.

The advert is tells the story of a very protective Dad, through the years of his lovely daughter growing up. Then handing out a brand spanking new Volkswagen Polo to her as she drives off to university… more crying ensues (on my part).

If you think you’re tough enough to watch this advert, click the play button below! Don’t say I didn’t warn you…

Our GroCompany purchases: Swaddles, GroBags and GroEgg.

We first came across the Gro Company when researching cot’s and moses baskets. We completely fell in love with the pretty patterns and prints of their now-famous Gro Bags (baby sleeping bags) and decided that on that alone we would definitely purchase a few for baby boy bump! The Gro Company are the original, and only company to be recommended by the FSiD.

So I signed up to the mailing list and received a lovely catalogue through the door. The designs are so lovely we could have bought them all! We had decided that we wanted to swaddle baby boy bump when he arrives – so went straight to the GroSwaddles section.

We’ve gone for the ‘Woodland Friends’ and a twin-pack of the ‘Wish Upon A Star’ print.

Woodland Friends GroSwaddle £11.50. Click here to purchase exclusively online at JohnLewis.com.

We also opted for the ‘Day/Night’ twin pack and a ‘Little Trikes’ sleeping bag. Absolutely love the Little Trikes print. It looks and feels really vintage – but in a good way!

Click here to purchase GroBag sleeping bags exclusively online at JohnLewis.com

From the catalogue you can receive a massive 25% off when you order over £40 – so we thought ‘Sod it, let’s buy a GroEgg while we’re at it!’. So we did. Looking forward to using it! Had a trial run in the bedroom last night…turns out that bay boy’s bedroom isn’t a bad temperature! The GroEgg will also make for a great nightlight too!

GroEgg Room Themometer, £19.94. Click here to purchase at JohnLewis.com

 

All in all, we’re pretty chuffed with the quality of all the products now that they’ve arrived. We can’t wait to use them!

Have you had your little one’s in any Gro Company products?

MM.

 

Boys Clothing: Fred Perry Kids Caban Jacket.


Fred Perry Kids Caban Jacket, WAS £75.00/NOW £52.50. Click here to purchase online at FredsThreads.co.uk

Kid’s Caban jacket, created in combed cotton twill with a classic gingham lining. With a zip down front and two pockets, this simple style is perfect for layering over a button-down shirt or classic pique shirt. Finished with our signature Laurel Wreath embroidery.

How cute is this Fred Perry Caban Jacket? I would absolutely LOVE to buy one now! If only it wouldn’t mean that Baby Boy had to wait until he was at least 2 years old to wear it! 🙁

MM.