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THANK YOU to John Lewis + iCandy.

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Mr Eli was so happy to be back in his iCandy Strawberry!

As I have previously documented, I’m a huge fan of iCandy. No-less because they’re a British brand with eye-catching, yet hardwaring products. It’s also very well documented that as a family, we’re HUGE fans of John Lewis. Again, another British brand with an amazing ethos for quality products and a company that prides itself in looking after its customers; and it’s partners (general staff!).

So, you can imagine my horror when one day I couldn’t remove the safety bar on my iCandy Strawberry pram. Eli was wearing his Ponseti Boots so it made it awkward to get him out. Eli had only been riding in the stroller/seat unit for about 5 weeks. So it was still pretty much brand new. I can’t say that this travel system was on the cheap side either; all in all it did cost nearly £900. BUT as I walk everywhere, the iCandy Strawberry was a definite investment – and I absolutely LOVE it.

As a Social Media wizard, my first point of call was to message the iCandy Facebook page. I left a comment on their wall and got a lovely response soon after. The iCandy Facebook assistant advised I contact John Lewis. So I did just that.

Unfortunately, you can’t call a store directly. You go through to the John Lewis central customer service centre, even if you have a direct number for the store you wish to contact. This however, is not a bother. The customer service advisors are so astute and just want to help you out. So jolly (but not annoyingly jolly!) and helpful they all are. This also means that all discussions are kept under a reference number so everything is kept organised and each advisor you speak to already know everything there is to know about the nature of your call.

I was advised that someone from the Stratford store would contact me with regards to having the seat unit fixed.

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Our iCandy Peach loan, soon after it arrived!

Someone called me from the Nursery department at Stratford about an hour later. After a few discussions it was decided that someone from the Stratford store would personally come to my home, on the train, with an iCandy Peach loan. Then they would take my iCandy Strawberry seat unit back to the store, where it would be sent away to be fixed. I cannot drive and now I’m working from home it makes it difficult to take a whole day off – plus it would mean paying for the cost of trains to and from Stratford, twice. I thought this was just incredible.

After the weekend sure enough, a lovely chap called Calvin from the Nursery department turned up, bang on time, with my iCandy Peach loan.

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Our replacement iCandy Strawberry seat unit came back in just over a week!

A week later, Calvin came back with my new iCandy Strawberry seat unit and collected the iCandy Peach loan.

Absolutely above and beyond. Just simply wonderful service from start to finish. I can’t think iCandy and especially, John Lewis enough. I’ve never ever heard of a retailer doing that for anyone. Retailers just aren’t like that these days. John Lewis have completely set the standard in retail customer service and they should be extremely proud of all who work for them! That kind of service is just off the scale. Unheard of. Exceptional.

THANK YOU JOHN LEWIS AND iCANDY! Just superb.

MM.

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Something for our Olympic 2012 Baby Boy…

Baby Team GB Baby Grow, £12. John Lewis.

Considering that our little babbit is due on the day the London Olympics 2012 being (that’s 27th July 2012 for anyone who has been living under a rock), we’d been searching for a little ‘momento’ to mark the, well, momentous occasion!

We’d been looking at the John Lewis ‘Olympic Shop’  in both Westfield Stratford City and in Bluewater, Kent. We wanted something for our Baby boy that we could keep forever… but something that would also be useful! All of the toys are for 3 years+ (?!!!) so that went straight out of the window, as did pens and keyrings… we wanted something for HIM.

Then we went shopping at Bluewater in Kent for the first time this weekend and had another rummage around the  ‘Olympic Shop’. Then we came across a display unit with lots and lots of Baby Grow’s! PERFECT! We saw the Baby Team GB Baby Grow, above, and could not resist. It’s the absolute perfect keepsake! It’s a definite contender for the ‘coming out of hospital’ outfit. Especially if he is born on his due date of 27th July!

You can purchase this brilliant Baby Grow by clicking here, and heading to JohnLewis.com!

Has anyone else joined in the Olympic fun with their soon-to-arrive Olympic Baby(s)?

MM.

 

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Our iCandy Strawberry: Seat unit/Stroller and Carrycot.

**Quick warning, this post is quite photograph heavy**

We had looked at lots and lots and lots of reviews of travel systems, push chairs, strollers, joggers, car seats – everything! We came to the conclusion that we *needed* the iCandy Apple. No, not because we’re massive Apple fans… but because iCandy products are the most innovative, easy-on-the-eye and well received. Also, it’s quite important to us that iCandy is a British brand – we’re massive supporters of all things heritage, so this was also a key selling point for us!

Upon further investigation, we found that the iCandy Strawberry was due to be released – after much anticipation. We watched a ton of videos from trade fairs and Which, along with reviews, and decided that we now *needed* the iCandy Strawberry. We called up John Lewis dozens of times awaiting the delivery of it to the shop floor so we could look at it in real life. FINALLY, it had arrived at the Oxford Street store, so we dashed down after work to have a butchers.

We were not disappointed – but knew there was a waiting list and all products that were being delivered, were going straight to customers who had pre-ordered, months and months and months previous.

We looked at a handful of forums and spoke to iCandy stockists and found that we were likely to have a 3 month wait. So we thought, ‘sod it, let’s get it ordered’. So at just 12 weeks pregnant, we ordered the entire package from John Lewis in Stratford. We just wanted to keep it simple colour-wise, black goes with everything – and is unisex. So we ordered the seat unit (£450) and seat unit flavour pack in Assam (£75) along with carry cot (£95) and carry cot flavour pack in Assam (£75).

We were told that we’d get a phone call when everything was in stock, ready for dispatch. Personally, I thought it would be longer than the 3 month wait… judging by conversations around the amount of pre-orders and the length of time it takes to dispatch to the stockist – for the stockist to then dispatch to the customer directly. Just 3 weeks later we got a phone call saying that all items would be delivered in a further 3 days time! We couldn’t believe it.

But hey, I did say we were organised, didn’t I? 😉

So, obviously, at just 24+1 weeks pregnant, we haven’t given it a proper test drive yet. But check out the pictures. We’re chuffed with it! Will have to follow up on this post when Baby Boy actually arrives! From driving it around the house, I can confirm that it is smooth, easy to manoeuvre and quite light. The iCandy Strawberry comes with ‘memory’, meaning that it can be folded with the seat unit attached still – it will then unfold back into the same position before it was folded.

What’s in the box? iCandy Strawberry Chassis, Stroller seat unit, bumper bar, wheels, rain cover and instructions/warranty.

What’s in the box? iCandy carrycot, bumper bar, rain cover, instructions/warranty.

Carry cot attached, with bumper bar. The carry cot features the Assam flavour pack – hood and cover.

Stroller, rear facing. The stroller features the Assam flavour pack – hood and seat cover.

Stroller, front facing.

Folded, free standing, with stroller still attached.

Folded, laid flat with stroller still attached.

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We’ve also ordered the Maxi Cosi Cabriofix car seat from Amazon, which attaches to the iCandy Strawberry chassis. You need to purchase the Maxi Cosi Cabriofix adapters (£30) however!

The complete iCandy Strawberry Travel System that we purchased above came to a total of £725 from John Lewis. We still need to purchase a the Parasol (£25), which can now be purchased online at JohnLewis.com

MM.