MILLER-PEWTER

CUSTOMER SERVICE | Kiddicare, Lakeside.

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I just HAD to write a blog post on the customer service we received on a recent trip to Kiddicare, Lakeside.

So let’s start at the beginning…

We decided that we REALLY, REALLY needed to get Eli is new car seat after massively outgrowing his old one a little while ago. The weather was pretty bleak on our journey to Kiddicare, so when we arrived and were greeted with (Starbucks) hot chocolate at the door, it was more than welcome! Such a nice touch.

We headed straight over the to vast car seat section of the superstore. A friend of ours had recommended the Maxi Cosi, Axiss car seat – but it had been priced at £225 previously on Amazon, so we had disregarded that one.

As fans of Maxi Cosi however, we started looking at cheaper models. We found a great one for £120… but it didn’t swivel. After struggling with our old car seat and pulling our necks/backs trying to get Eli into the damn thing without banging his head in the process, I wanted one that swivelled! So we looked at the Maxi Cosi Axiss anyway – it was priced at £160 in Kiddicare. Quite a saving! We checked out how much it would be on Amazon, and couldn’t believe the price had dropped to £113!!! Even better. We couldn’t believe it. We went to the Car Seat fitting desk to ask some questions about this model. They told us that this particular car seat only fits 20% of cars; and they test each car seat fits your car, for you. We thought this was a great service.

I mentioned the price difference… and then noticed that they had signs around the store that said “Price Match Guarantee”. I, cheekily, thought I’d ask the lady at the front desk if they would indeed price match with the Amazon price. She was so lovely and said that yes, indeed they would! As long as the item on Amazon was sold by Amazon, and not a private seller. We ACTUALLY couldn’t believe it.

So then we had the car seat fitted into our car – it was pouring down at this point and the two lovely assistants had smiles on their faces and nothing but positivity about them. The car seat fitted like a glove! Again, we couldn’t believe it.  Out of 20% of cars! PERFECT – LET’S BUY IT! We got to the car seat desk again to have our receipt for collection printed out. The car seat we’d ordered was the LAST ONE IN STOCK. Unbelievable.

So with that, we dashed to the till to pay. The lady at the till, again, was so lovely and polite. It makes such a difference to have a smile and a ‘hello’, doesn’t it? Another assistant sorted out the price match while some other items were put through the till for us. They then said, “So the car seat will be £99 today, is that ok?”. EXCUSE ME WHAT? WHO THE WHAT NOW?

This is where it gets RIDICULOUS. When Kiddicare do a price match, not only do they match that price – but they then extend the discount to a further 25%. How amazing is that? The car seat that we really wanted, that was £225 RRP was just sold to us for more than half the price! We felt like we’d committed a crime as we walked out the doors, with the same lovely assistant who had tested the car seat.

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She again fitted the car seat for us, for the drive home. She showed us how everything worked. All this in the pouring rain! Then she took the card board box away to recycle for us. So polite and patient, she didn’t rush or cut any corners. Just simple good manners and being good at her job. She strived to go the extra mile to make sure we were comfortable and confident with the car seat. You REALLY don’t get service like we received anywhere (apart from maybe John Lewis), and that’s such a great shame.

We can’t thank Kiddicare Lakeside, enough for their help that day – or the huge saving! It meant that we could have our first date night in a very long time 🙂 So there you go, always head to your local Kiddicare store or shop online at Kiddicare.com and get a price match where you can. We’re certainly customers for LIFE.

MM.

MILLER-PEWTER

Brands: Summer savings at Kiddicare.com!

 

Ooooh, look what I just spied! Save yourself up to 15% off purchases at www.Kiddicare.com! Perfect timing for other prospective parents-to-be… and it’s the Summer holidays for those already (lucky!) parents!

You just need to enter the below codes, respectively.

• Save an extra 10% off when you spend £75 at www.Kiddicare.com or in store: ‘summer10’

• Save an extra 15% off when you spend £150 at www.Kiddicare.com or in store:  ‘summer15’

Enjoy! And tell me what you purchase!

MM.

 

Terms and conditions: 
10% off is only available on purchases of £75 (excluding delivery) or more online at www.Kiddicare.com. 15% off is only available on purchases of £150 (excluding delivery) online at www.Kiddicare.com or in store (Peterborough, Hampton). The discount codes must be entered to receive the discount. Discounts cannot be applied retrospectively. The voucher is not transferable. Offer ends at 11am on Tuesday 31st July 2012. Kiddicare have the right to amend or withdraw the promotion at any time.

Don’t forget the Kiddicare Big summer Sale is still on and New Lines have been added.

 

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Thoughts on the Silver Cross ‘Balmoral’ pram? As seen with Lily Allen.

After seeing this picture of Lily Allen with the Silver Cross “Balmoral” pram I just had to write a blog post to see what you all thought!

First things first, it’s an eerily old fashioned pram – one of which I had a miniature version when I was growing up for my own dolls, and loved dearly! I always said “When I grow up I want a pram like this in real life”. Now real life is happening and I can’t think of a pram worse!

Obviously, this is my own opinion, and I’d love to hear your thoughts on it!

But this pram is clunky, it’s too old-fashioned for dare I say it; modern times…. and this is coming from someone who’s house looks like a throw-back to the 70’s. It just isn’t practical. How on earth would I get on a bus with this pram? It certainly wouldn’t fit into the boot or even the back seat of our modest family car either! Which just makes me think – is this simply a pram for the celebrities? Also, the only time I’ve seen this style of pram recently is on that “Gypsy Wedding” programme (of which I’ve only seen the one episode and was appalled with the explicit dance moves and provocative clothing of FIVE YEAR OLDS, so couldn’t watch it again).

Another thing is, this pram does not come cheap. It’s £1250. I know our iCandy Strawberry did not come cheap, but we chose it on it’s practical-ness, it can fit in all cars, its perfect for public transport, it can rotate to front/rear facing and converts to accomodate a car seat, carry cot and seat unit. The iCandy Strawberry will also cater a child up to 3-4 years old. I can’t see how this Balmoral pram will accomodate a child from 6 months upwards really!?

Also, looking at the gallery of the Balmoral style on the Silver Cross website I couldn’t help but notice that the model looks ‘too tall’ for the pram. Just look how low down that handle bar is! OH certainly wouldn’t be able to push this pram that’s for sure.

So what do you think then? Am I being unreasonable here?! Do you have the Balmoral pram?

MM.

 

MILLER-PEWTER

Our iCandy Strawberry: Seat unit/Stroller and Carrycot.

**Quick warning, this post is quite photograph heavy**

We had looked at lots and lots and lots of reviews of travel systems, push chairs, strollers, joggers, car seats – everything! We came to the conclusion that we *needed* the iCandy Apple. No, not because we’re massive Apple fans… but because iCandy products are the most innovative, easy-on-the-eye and well received. Also, it’s quite important to us that iCandy is a British brand – we’re massive supporters of all things heritage, so this was also a key selling point for us!

Upon further investigation, we found that the iCandy Strawberry was due to be released – after much anticipation. We watched a ton of videos from trade fairs and Which, along with reviews, and decided that we now *needed* the iCandy Strawberry. We called up John Lewis dozens of times awaiting the delivery of it to the shop floor so we could look at it in real life. FINALLY, it had arrived at the Oxford Street store, so we dashed down after work to have a butchers.

We were not disappointed – but knew there was a waiting list and all products that were being delivered, were going straight to customers who had pre-ordered, months and months and months previous.

We looked at a handful of forums and spoke to iCandy stockists and found that we were likely to have a 3 month wait. So we thought, ‘sod it, let’s get it ordered’. So at just 12 weeks pregnant, we ordered the entire package from John Lewis in Stratford. We just wanted to keep it simple colour-wise, black goes with everything – and is unisex. So we ordered the seat unit (£450) and seat unit flavour pack in Assam (£75) along with carry cot (£95) and carry cot flavour pack in Assam (£75).

We were told that we’d get a phone call when everything was in stock, ready for dispatch. Personally, I thought it would be longer than the 3 month wait… judging by conversations around the amount of pre-orders and the length of time it takes to dispatch to the stockist – for the stockist to then dispatch to the customer directly. Just 3 weeks later we got a phone call saying that all items would be delivered in a further 3 days time! We couldn’t believe it.

But hey, I did say we were organised, didn’t I? 😉

So, obviously, at just 24+1 weeks pregnant, we haven’t given it a proper test drive yet. But check out the pictures. We’re chuffed with it! Will have to follow up on this post when Baby Boy actually arrives! From driving it around the house, I can confirm that it is smooth, easy to manoeuvre and quite light. The iCandy Strawberry comes with ‘memory’, meaning that it can be folded with the seat unit attached still – it will then unfold back into the same position before it was folded.

What’s in the box? iCandy Strawberry Chassis, Stroller seat unit, bumper bar, wheels, rain cover and instructions/warranty.

What’s in the box? iCandy carrycot, bumper bar, rain cover, instructions/warranty.

Carry cot attached, with bumper bar. The carry cot features the Assam flavour pack – hood and cover.

Stroller, rear facing. The stroller features the Assam flavour pack – hood and seat cover.

Stroller, front facing.

Folded, free standing, with stroller still attached.

Folded, laid flat with stroller still attached.

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We’ve also ordered the Maxi Cosi Cabriofix car seat from Amazon, which attaches to the iCandy Strawberry chassis. You need to purchase the Maxi Cosi Cabriofix adapters (£30) however!

The complete iCandy Strawberry Travel System that we purchased above came to a total of £725 from John Lewis. We still need to purchase a the Parasol (£25), which can now be purchased online at JohnLewis.com

MM.