CUSTOMER SERVICE | Kiddicare, Lakeside.

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I just HAD to write a blog post on the customer service we received on a recent trip to Kiddicare, Lakeside.

So let’s start at the beginning…

We decided that we REALLY, REALLY needed to get Eli is new car seat after massively outgrowing his old one a little while ago. The weather was pretty bleak on our journey to Kiddicare, so when we arrived and were greeted with (Starbucks) hot chocolate at the door, it was more than welcome! Such a nice touch.

We headed straight over the to vast car seat section of the superstore. A friend of ours had recommended the Maxi Cosi, Axiss car seat – but it had been priced at £225 previously on Amazon, so we had disregarded that one.

As fans of Maxi Cosi however, we started looking at cheaper models. We found a great one for £120… but it didn’t swivel. After struggling with our old car seat and pulling our necks/backs trying to get Eli into the damn thing without banging his head in the process, I wanted one that swivelled! So we looked at the Maxi Cosi Axiss anyway – it was priced at £160 in Kiddicare. Quite a saving! We checked out how much it would be on Amazon, and couldn’t believe the price had dropped to £113!!! Even better. We couldn’t believe it. We went to the Car Seat fitting desk to ask some questions about this model. They told us that this particular car seat only fits 20% of cars; and they test each car seat fits your car, for you. We thought this was a great service.

I mentioned the price difference… and then noticed that they had signs around the store that said “Price Match Guarantee”. I, cheekily, thought I’d ask the lady at the front desk if they would indeed price match with the Amazon price. She was so lovely and said that yes, indeed they would! As long as the item on Amazon was sold by Amazon, and not a private seller. We ACTUALLY couldn’t believe it.

So then we had the car seat fitted into our car – it was pouring down at this point and the two lovely assistants had smiles on their faces and nothing but positivity about them. The car seat fitted like a glove! Again, we couldn’t believe it.  Out of 20% of cars! PERFECT – LET’S BUY IT! We got to the car seat desk again to have our receipt for collection printed out. The car seat we’d ordered was the LAST ONE IN STOCK. Unbelievable.

So with that, we dashed to the till to pay. The lady at the till, again, was so lovely and polite. It makes such a difference to have a smile and a ‘hello’, doesn’t it? Another assistant sorted out the price match while some other items were put through the till for us. They then said, “So the car seat will be £99 today, is that ok?”. EXCUSE ME WHAT? WHO THE WHAT NOW?

This is where it gets RIDICULOUS. When Kiddicare do a price match, not only do they match that price – but they then extend the discount to a further 25%. How amazing is that? The car seat that we really wanted, that was £225 RRP was just sold to us for more than half the price! We felt like we’d committed a crime as we walked out the doors, with the same lovely assistant who had tested the car seat.

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She again fitted the car seat for us, for the drive home. She showed us how everything worked. All this in the pouring rain! Then she took the card board box away to recycle for us. So polite and patient, she didn’t rush or cut any corners. Just simple good manners and being good at her job. She strived to go the extra mile to make sure we were comfortable and confident with the car seat. You REALLY don’t get service like we received anywhere (apart from maybe John Lewis), and that’s such a great shame.

We can’t thank Kiddicare Lakeside, enough for their help that day – or the huge saving! It meant that we could have our first date night in a very long time 🙂 So there you go, always head to your local Kiddicare store or shop online at Kiddicare.com and get a price match where you can. We’re certainly customers for LIFE.

MM.

“Harmony of Spring” by Vernon Ward.

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For those who don’t know, I have a penchant for old interiors – especially from the 70s. I had been particularly fond of a certain 70s print (originally a 1958 painting) by Vernon Ward, entitled “Harmony of Spring”, since we first set eyes upon it back in 2006. I’d searched and searched vintage shops, car boot sales and antique fairs for years and years and not ever come across it. I’d been recently trying to get hold of “The Chinese Lady” by Vladimir Tretchikoff on eBay and low-and-behold “The Harmony of Spring” came up along my search. Why had I never looked on eBay for it before?!

As it happens, it’s quite a popular print. A new listing of the print was coming up every few weeks, but they were either going for far too much money, it would be local collection only or I would miss the listing! I almost gave up. I then found one that was ending within a few days, no bids, it was local pick-up in Leeds. I sent a message to the seller and see if they would be happy for a courier to take the item – obviously at my cost. This is where I praise MyHermes like no other delivery company! I LOVE them! They’re a fantastic courier, dramatically cheaper than Royal Mail/Parcel Force and are so convenient! You can drop your parcel off at a designated MyHermes drop/collect point or the courier can come directly to you and collect the parcel from you. I use them frequently for sending bulky or heavy items. Amazing.

Anyway, I digress. The chap who was selling the print was so so lovely and agreed to help get the print to me, with MyHermes, should I win. The auction was ending REALLY early on a Saturday morning, of course I was up with Eli. I could not believe my luck when I won! And for a ridiculously low price too. It’s stunning in real life, quite a large framed print; originally framed at Boots!

I’m in love with this print. Hope you like it too, here are some more photos. I WILL share more shots of our house when we’re more settled – still in a bit of upheaval post-move at the end of July!

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Are there any decades or interior styles that you’re in love with?

MM.

PS – Swans mate for life.

 

EVENT | Celebrating 80 years of iCandy.

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A few months ago I was contacted by iCandy; it was all a little bit secret. I was intrigued, excited. Then a few weeks ago I received the most wonderfully presented envelope, in the post, that I’d seen in a long time! Inside was even better, an invitation to the  iCandy 80th Anniversary event on Tuesday 10th September, at superb events venue, One Marylebone, London.

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I was thrilled to be invited and of course made that RSVP shortly after.

Looking forward to the event, I made my journey into London early so that I could meet my OH and he could then take Mr Eli for some lovely food and then home for bed. I arrived at One Marylebone just a little after 6:30pm, where I was greeted with the warm welcome of event staff, a red carpet and a truly eye-catching iCandy facade, laden with vibrantly coloured parasols!

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Upon ticking my name off the guest list, I was ushered upstairs; where I was promptly handed a glass of Moët & Chandon and walked around the show space that displayed all the beautiful iCandy designs to date.

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I paid particular attention to the newest model, the Apple2Pear, as I hadn’t yet seen it in real life. I was astonished at the versatility and function of the design. Coming in 7 different colours, I am drawn to the Chilli and Raspberry Blue colourways. This is definitely the perfect travel system for when your family grows.

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So as the drinks flowed and the very tasty canapés were devoured, the time had come to head downstairs for the show to really begin! I was shown to a magical room filled with all things ‘woodland’, including a huge tree.

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I was seated on front row, or FROW as you fashionista’s will refer to it these days 😉 Once everyone was seated we were treated to the most amazing sounds of Whinnie Williams – voice like an actual angel!

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Other familiar faces to FROW were Imogen Thomas, Grace Woodward, Jasmine Guinness and Jodie Kidd. We were then introduced to iCandy‘s Managing Director Martin Boyle and joint CEO’s the Appel Brother’s themselves. It was incredible listening to men with such passion for their work – and their teams. I was in literal tears during the speeches. A new partnership between iCandy and The Lullaby Trust was also formally announced; and a cheque of £5,000 was given to the trusts’ CEO, Francine Beats. iCandy have teamed up with ex-Mulberry designer, Janet Collin, who has created a special new changing bag; the Emilia bag. £10 from the sale of each bag, will be given to The Lullaby Trust.

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Following the speeches was a fashion show, previewing the 2014 collection. New flavour packs in bright colours, upgraded designs (including a black chassis) and fashion-conscious handbags.

The highlight for me was the big reveal of the forthcoming new model to the iCandy family, The iCandy Raspberry. Of which, I was in actual awe – both during the catwalk show and post-show, where I stood for a good 30 minutes watching the hands-on demonstration, showing us all the multitude of ways the pushchair can be flipped and changed around, as well as folded up. The iCandy Raspberry is a stunning piece of innovative design, in form and function. The design is very, very neat, lightweight and stylish. The iCandy Raspberry is suitable from birth, but does not have a carrycot! Brilliant! There is however a very snuggly newborn “Pod” that will keep your brand new arrival warm, cosy and most importantly, secure. This pushchair has been designed for the city-dweller, someone who needs a pram that is adept in crowds and along city streets, lightweight to get up stairs and on public transport, but it’s also pretty darn cool too! The best-looking pram I’ve EVER seen – and we’ve seen A LOT of prams! This design can lay completely flat, but also reclines for older children; it’s also forward and parent-facing. Bonus. I also want to mention that I was shocked at how small the Raspberry was when folded, it’s tiny. We currently have an iCandy Strawberry and although it folds down well, we do struggle to get it in and out of the car – and it does take up pretty much the entire boot of our VW Polo. The Raspberry would give you back your boot, if you’re in the same situation!

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I also loved the large shopping basket on the iCandy Raspberry, which features a ‘glove compartment’ as I fondly like to call it. The hard case could house your raincover, keys, phone etc, great for keeping your valuables out of sight. The iCandy Raspberry will come in around 7 new colour flavour packs, names to be confirmed. But the colours that were displayed were just stunning. I want them ALL! I love that you can swap and change the colours around – so versatile.

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After the demonstration I headed over to the cupcake table, passing the very lovely ’80’ cake and took 2 cupcakes home. One for me with a midnight cup of tea and one for OH, who’d had a tough evening with Mr Eli. We both really appreciated those delicious cup cakes, believe me! I also thoroughly enjoyed my lovely iCandy goodie bag filled with lots of lovely catalogues, magazine, leather-bound note book, mug, pen and yummy chocolates!

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What an absolutely amazing evening was had by all. I just want to say a BIG THANK YOU to iCandy for inviting me to the event. It was wonderful to meet the brains behind the brand and to experience the passion of everyone involved.

MM.

 

PS – Apologies for the rubbish quality of some of the photos. The show was very quick-paced and the lighting changed frequently. Plus, to be fair, I need a new phone!

 

What Eli Wore: Happy 9 month birthday!

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What Eli Wore today >>>

Top: Dinosaur Tee, Next, £6. Click here to purchase online.

Bottoms: Navy Shorts (pack of 2), Next, £11. Click here to purchase online.

Head: Hat (pack of 2 hats), Next, £GIFT.

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Today Mr Eli is 9 months old! He has officially now been out as long as he was in! Incredible. What a 9 months it has been. Completely full of up’s and down’s – and I wouldn’t change it for the world. Mr Eli is just an amazing human being – such a character. Our beautiful darling boy xxx

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To celebrate it being sunny, a bank holiday AND Eli’s 9 month birthday, we headed to Southend for the day. Got to make the most of that sunshine! Eli (with a little encouragement from us….) is a huge dinosaur fan. I’d been looking for some ‘cool’ dinosaur items of clothing for a while. But not really seen anything aside from realistic dinosaur graphics (which just look plain scary!) or overly-cartoonish style dinosaur graphics. But when I saw this tee from Next I practically POUNCED on it! It’s a great looking tee – cool dino print on front and back with a little chest pocket. Lovely stuff. Also have to mention these shorts! Because Eli will probably be wearing them a lot over the summer! They’re a 2-pack from Next, £11. Come in Navy and a Cargo-Brown colourway. They’re extremely hardwaring, wash great, wicked quality and made using a heavy cotton so they can be dressed up (with a shirt) or dressed down, like today.

Next have some really good clothing this season for your little man. I tend to go for mini-Daddy style clothing, rather than cute kids clothing. So if you’re after the same kind of thing, give Next a whirl. So so good. Great prices too!

MM.

 

What Eli Wore: ‘E’ is for Eli.

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What Eli Wore today>>>

‘Ee’ Alphabet t-shirt, American Apparel, £10.

Brown Harem Pants,  Zara Kids – Part of set with cardigan, £GIFT.

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Eli wore his brand new American Apparel Alphabet tee to the park last week; teamed with wicked knitted Harem Pants from Zara.

It was the first time it had been warm enough for short sleeves! And it was also the first time Eli played on swings and slides! He absolutely loved it – as you can tell.

I’d always been meaning to buy myself a ‘Cc’ tee from American Apparel… think I’m probably a little bit too old for it now. I’ll stick to my Carrie Claire necklace I think. But Eli looks wicked in his ‘Ee’ tee; of course all of the alphabet tee’s are unisex too. LOVE it.

 

MM.

 

Oh hello, it’s been a while…

Merry Christmas and Happy New Year!

I know, I know. It’s been a canny while. Life has been pretty hectic to say the very least.

SO MUCH has happened since I last properly updated.

– Mr Eli has been in and out of plaster casts for his Talipes treatment. He’s currently in full time B & B (Boots and Bars). I’ll do a proper update on this too.

– We’ve had our first Christmas together, which was AMAZING.

– New Year came and went without a hitch.

– Started feeding Eli proper, actual, proper food! Which he LOVES.

– We’ve been here, there and everywhere visiting friends and family.

– I finally overcome some very difficult decisions and feel a ton has been lifted from my shoulders… albeit, it has been replaced with a wee bit of stress. But I’ll reveal all later! It’s all a bit hush hush right now.

– I’ve FINALLY started driving lessons! It’s only taken me 10 years.

Think that’s all for now. Will catch up again VERY soon!

MM.

Mr Eli has Talipes…What happened next?

Just hours after Eli was born, 6th August 2012.

It’s just dawned on me that I have failed to write about Eli’s Talipes! I did blog about it when I was pregnant as it was found when I was having additional scans at UCLH, you can see the original post here: Hospital Update: Baby Boy bump has (mild) Bilateral Talipes. And I mentioned it in the 4 week update I did, here: An Eli Update: 4 Weeks Young. But I haven’t updated my blog with the developments since…

So from the top, it was found during an additional scan at UCLH that ‘baby boy bump’ had mild Bilateral Talipes. As the weeks progressed and I got bigger,  it meant that ‘baby boy bump’ got more and more squashed up inside me. This was the cause for Eli’s Talipes; it’s “positional” due to him literally being too big for me!

As you can see, from the first picture above (taken just a few hours after Eli was born), the Talipes looks really mild. But it turns out Eli was quite lethargic after my traumatic labour and birth. It wasn’t until he was home that we noticed how much he pulled his feet inwards (picture below).

This photo looks distorted, must have been a strange angle! Eli is 4 days old.

We were seen by a Paediatrician just before we left Broomfield Hospital and we were told that Eli would need his hips X-rayed and of course, Physio. I was told to expect both appointments within a few weeks.

After 3 weeks, I spoke to my Health Visitor who advised to wait one more week and then chase. I chased and chased and chased. I was pushed from pillar to post between departments. I couldn’t believe how badly organised everything was. (Hence why I haven’t actually written about this until now!). It was an absolute shambles. I finally received an appointment for Eli to have his hips scanned when he was 7 weeks old. During the scan I was told his hips were absolutely fine! (PHEW!) And again, that his feet were an isolated case due to him being so crammed in (Sorry boy).

I was STILL yet to receive an appointment for his Physio at this point. But as we have common sense, from birth, we had been massaging Eli’s feet ourselves with exercises we found on the internetz.

8 weeks old, after his first set of immunisations.

-You can see Eli’s left foot is much straight, but his right is still pulling inwards.

We saw a marked improvement with this – until about 9 weeks, when it just seemed to not get any better. It felt like we’d hit a brick wall. I finally had my appointment with the Physio when Eli turned 10 weeks. I’d like to point out at this is appalling. It took 10 weeks to finally see someone and the Physiotherapist, although absolutely lovely, gave me the exact same exercises to do. She said that it’s the muscles and tendons on the insides of both feet that are tight; causing Eli to pull his feet inwards. She suggested that Eli might need plaster casts, and in her opinion, it would only be for a week. I already had another appointment organised with a leading Talipes Consultant at Broomfield for when Eli was 12 weeks old. Again, this is terrible – we should have had Eli seen by a Consultant WAY BEFORE he got to 3 months old. I’m extremely unhappy about how long it’s taken and the awful communication, or lack thereof, between departments.

10 weeks old feets 🙂 

Last week we finally saw the Consultant at Broomfield. He looked at Eli’s legs, hips, spine, neck and feet. Which we didn’t expect, but was really reassuring. He agreed that Eli has Positional Talipes and has advised a course of plaster cast treatments. The casts will go from his foot and up his thigh – to avoid him kicking the pot off! When the Consultant left I spoke with the Senior Nurse (who organised our first appointment for THIS week). The Nurse advised that Eli will wear the casts for up to a fortnight at a time and will then need to wear special boots inbetween plaster cast treatment, the Consultant did not mention this, so I’ll see on Wednesday of this week what the definite course of treatment will actually entail. This sounds like Eli would be undergoing the Ponseti Method, but like I say, we’ll find out this week.

I am SO SO pleased that our beautiful baby boy is finally getting his little feets sorted out. Better late than never I suppose.

I’d like to hear from you. Has your little one undergone treatment for Talipes? What was your experience? Can you offer any advice or tips?

MM.

Brands: Summer savings at Kiddicare.com!

 

Ooooh, look what I just spied! Save yourself up to 15% off purchases at www.Kiddicare.com! Perfect timing for other prospective parents-to-be… and it’s the Summer holidays for those already (lucky!) parents!

You just need to enter the below codes, respectively.

• Save an extra 10% off when you spend £75 at www.Kiddicare.com or in store: ‘summer10’

• Save an extra 15% off when you spend £150 at www.Kiddicare.com or in store:  ‘summer15’

Enjoy! And tell me what you purchase!

MM.

 

Terms and conditions: 
10% off is only available on purchases of £75 (excluding delivery) or more online at www.Kiddicare.com. 15% off is only available on purchases of £150 (excluding delivery) online at www.Kiddicare.com or in store (Peterborough, Hampton). The discount codes must be entered to receive the discount. Discounts cannot be applied retrospectively. The voucher is not transferable. Offer ends at 11am on Tuesday 31st July 2012. Kiddicare have the right to amend or withdraw the promotion at any time.

Don’t forget the Kiddicare Big summer Sale is still on and New Lines have been added.

 

Guest Post for Wriggly Rascals: Ligament pain during pregnancy.

 

When the lovely ladies from Wriggly Rascals approached me about doing this guest post I knew that it was something I could definitely discuss at length… I’d had ligament pain since the very early weeks of my pregnancy…

To read my full blog post, head over to www.wrigglyrascals.com and straight to Ligament Pain During Pregnancy ! Please do tell us all about your experiences with Ligament Pain during Pregnancy. What helped you out the most? How was your birth and recovery? Did you encounter the pain in subsequent pregnancies?

And don’t forget to sign up to the website to join the conversation!

MM.

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If you need any #pregnancy reassurance, ask @wrigglyrascals for help. www.wrigglyrascals.com

@wrigglyrascals is a new community to help #newmums, join in. www.wrigglyrascals.com
About Wriggly Rascals
Wriggly Rascals was set up by Shona Motherwell, a frustrated mum of twins Mhairi and Archie to get mums together to share pregnancy, baby and toddler advice via quick surveys to get the facts about what other mums do. Our mums pass on loads of great tips to mums who have asked for help. If you would like some advice, get in touch at www.wrigglyrascals.com